More precise client- and contract-management

Partners and their data, all handled in one place.  So as you and your employees, subcontractors or other contracted partners will be able to access itt, anytime, anywhere.  Status of partners, prospective clients is clearly visible, as well, including the relating sales and customer service entries and their status.  Full partner history.  Partner contracts.

Better, stronger sales

Leads, proposals, projects – enter them all, fast, easily.  Search for them later, in a clear, transparent, easy manner.  You, as a manager will be able to track your team’s work and you will always know who is doing what and what the next steps are.  Training of new employees, team members or subcontractors becomes much easier than before.

Projects: resources, margins, analysis (planned, actual)

Handle all your projects in one place: Tasks and project plan (Gantt chart, MS Project-plan import); assign, coordinate. Cost and revenue (plan, expected, actual, cash) trakcing. You will be able to precisely control for all the financing and other resource needs of any project, and will be able to track all preliminary steps needed to kick them off.  Use a full calendar for all the resources (be they human and non-human resources) and track their planned and reported (actual) as well as approved use.  Planned margins: using internal rates and taking into account probable client revenues.  Actual margins: using realized (reported) resource use and actual or expected client revenues.  Reports, with drill down to the task, milestone level and time report entries.
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Invoicing and financials – bank, cashdesk, cash flow

Invoice work performed with one mouseclick or a tap on your tablet or smartphone.  Track all your expected (outstanding) payments and manage all the supplier invoices, as well.  No more uninvoiced item. Handle bank and cashdesk movements in the same place.  Plan and analyze actual cash flows.

Time planning and time tracking solved in one

Full blown time planning and time reporting with full integration. Processes, one-time meetings, events, tasks.  One time and recurring events.  Chargeable and non-chargeable activities.  Resource rates.

Tracked, measured incidents, events, service levels and SLA’s

Incident (issue, request, change, problem, question) and event handling, with an any number of processes to handle different incidents, depending on the client originating the incident, request, the type of request, urgency of incident etc. Unlimited number of escalation levels which can be built into the processes.  Measurement and reporting on incidents.  Tracking of time used per incident. Service Level Agreements (SLA): handling, reporting, internal and external measurement and tracking.  Internal and external response times.  Automated SLA reporting.

Monitored availability, continuous services and SLA’s

Continuous services (e.g. server, software, services): availability management, measurement and reporting.  Different SLA’s by clients.  Different service levels by type of incident, urgency, client.  Automated reporting of uptime, downtime.  Availability and event-calendars by managed resources and services.  Automated SLA reporting based on using event calendars, with no additional data entry needed.
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